If you’re experiencing this issue from home, the solution may be as simple as downloading the latest version of Adobe Flash Player. To update you Adobe Flash Player, please visit http://get.adobe.com/flashplayer/ and click on “Install now”.
If you’re experiencing the issue from inside a school, please read this information regarding working with your IT administrator to update your firewall settings.
If neither of these suggestions corrects the problem, please send us an email at firstname.lastname@example.org with following information:
1. The operating system are you using.
2. The browser and version of the browser you are using.
3. The version of adobe flash player you have.
We will research the issue and get back to you as soon as we can. Again, we apologize for any inconvenience and will work to resolve this issue quickly.